MWIDE digital 2022 programme

The MWIDE digital 2022 programme has two central goals, creating the framework conditions for modern working practices as well as digitizing all aspects of the operations performed by the North Rhine-Westphalia Ministry of Economic Affairs. This includes the digitization of business processes and external interfaces as well as working environments and equipment.

The programme is based on three pillars: E-administration, Work 4.0 and Business Process Optimisation.

• Pillar 1, “E-administration”, comprises the rollout of the e-file and e-folder, initially in a department-wide pilot in the Ministry of Economic Affairs, including several training courses offered to the staff.
• Pillar 2, “Work 4.0”, focuses on the integration of basic digital collaboration and communication technologies, designed to transform the ministry into a modern digital workplace.
• Pillar 3, “Business Process Optimisation”, pursues the identification and optimisation of the ministry’s business processes.

E-administration has been successfully introduced in all departments of the Ministry of Economic Affairs as a pilot project. New communication, collaboration technologies and digital tools have been implemented, creating a modern administrative workplace.

The E-administration in the Ministry of Economic Affairs went live on 22 June 2020, meeting the requirements of the North Rhine-Westphalia E-Government Act sooner than originally planned. All of the MWIDE’s internal processes are now fully digital. The ministry has positioned itself as a modern, service-oriented service provider who offers transparent and target-oriented bureaucratic processes to the citizens and companies of the state. In order to prepare all staff of the Ministry of Economic Affairs for this new work culture, they were provided with department-specific and cross-departmental virtual training courses, a direct hotline, field-related training videos, an E-processing pilot program, and leadership webinars in the three to four months before the launch.

The MWIDE digital 2022 programme’s strategy to create a model digital ministry is based on a combination of agile project work (as per PRINCE2 2017) with agile methods. Efficient program management (as per MSP) ensures its implementation.

• Strategic and technical planning and set-up of the Ministry of Economic Affair’s digitalisation programme
• Operational planning and management of the digitalisation projects
• Supporting the programme's operational management
• Supporting the specialist training courses for the programme’s projects
• Supporting communication and change management